Refund Policy

All sales are final unless the product has a verified defect that prevents its core functionality from being used.

Any refund request must be submitted within 7 calendar days of the original purchase date.

Refund requests made after the 7-day period will generally not be accepted, except where a refund or other remedy is required by applicable law.

A refund may be considered when:

- The product has a genuine technical defect that makes its core functionality substantially unusable.

- The problem is caused by the Synaptix product itself.

- The customer contacts Synaptix support within 7 calendar days of purchase.

- The customer provides reasonable information necessary to verify and troubleshoot the problem.

- The customer reasonably cooperates with troubleshooting.

- Synaptix is unable to repair, replace, update, or otherwise provide a working version of the product within a reasonable amount of time.

A refund will generally not be issued because:

- You changed your mind.

- You no longer want or need the product.

- You accidentally purchased the product.

- You purchased the wrong product.

- You failed to read the product description.

- You failed to check the product's requirements or compatibility.

- You do not know how to use the product.

- You decide you do not like the product after receiving it.

- Your computer, device, operating system, software, or configuration is unsupported.

- You modified the product or your system in a way that caused it to stop functioning.

- A third-party platform or service changed in a way outside Synaptix's reasonable control.

- You are unable to use the product because your own account, device, connection, or third-party service has been restricted or unavailable.

Customers experiencing technical issues must give Synaptix a reasonable opportunity to investigate and resolve the issue before a refund is issued. Synaptix may provide troubleshooting assistance, an update, repair, replacement, or another reasonable solution.

The 7-day refund period begins on the date and time the original purchase is completed.

If an order is refunded, reversed, canceled, or successfully disputed, access to the associated product, service, account, or license may be revoked.

Nothing in this Refund Policy limits any refund, warranty, or consumer rights that cannot legally be waived under applicable law.