Synaptix — Privacy Policy

Last Updated: August 10, 2026

This Privacy Policy explains how Synaptix ("Synaptix", "we", "us", or "our") collects, uses, stores, and shares information when you visit our website, purchase a product, use our services, or contact our support team.

By using Synaptix, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Synaptix, we may collect the following types of information:

Account and Contact Information:

- Email address

- Username or display name

- Account identifiers

- Discord username or other support identifiers if voluntarily provided

- Information you voluntarily provide when contacting support

Order and Transaction Information:

- Order number

- Transaction ID

- Product purchased

- Purchase date and time

- Purchase amount

- Payment status

- Refund status

- License or product-access information

- Limited billing information provided to us by our payment processor

Technical Information:

- IP address

- Browser type

- Device type

- Operating system

- General device information

- Website activity

- Login or access timestamps

- Security-related logs

- Error and diagnostic information

Support Information:

When you contact Synaptix support, we may collect and retain the information you provide, including messages, screenshots, order information, troubleshooting information, and other details necessary to assist you.

2. Payment Information

Payments may be processed through third-party payment processors such as Stripe.

Synaptix does not intentionally store complete credit or debit card numbers on its own systems when payments are processed through Stripe.

Stripe may independently collect and process information such as:

- Card or payment information

- Billing information

- Transaction information

- Device information

- Fraud-prevention information

- Other information necessary to process payments

Stripe processes this information according to its own privacy policies and legal requirements.

Synaptix may receive limited transaction information from Stripe that is necessary to confirm purchases, provide products, issue refunds, prevent fraud, and provide customer support.

3. How We Use Information

We may use collected information to:

- Process and confirm purchases

- Deliver digital products

- Generate or manage licenses

- Provide customer support

- Verify ownership of purchases

- Process eligible refunds

- Maintain user accounts

- Operate our website and services

- Troubleshoot technical issues

- Diagnose errors

- Prevent fraud

- Detect unauthorized transactions

- Prevent abuse of our products or services

- Protect our systems and users

- Enforce our Terms of Service

- Maintain transaction and accounting records

- Improve our products and services

- Comply with legal obligations

4. Fraud and Security

We may use transaction, account, device, IP address, and other technical information to detect and prevent:

- Fraudulent payments

- Stolen payment methods

- Unauthorized purchases

- Account abuse

- License abuse

- Unauthorized redistribution

- Attempts to bypass security systems

- Other fraudulent or harmful activity

Information may also be provided to our payment processor or other service providers when reasonably necessary to investigate or prevent fraud.

5. Cookies and Similar Technologies

Synaptix or services used by Synaptix may use cookies, local storage, and similar technologies.

These technologies may be used to:

- Keep the website functioning

- Maintain sessions

- Remember preferences

- Process purchases

- Improve security

- Prevent fraud

- Understand how the website is being used

- Diagnose technical issues

Your browser may allow you to block or delete cookies.

Disabling certain cookies may prevent parts of the website or checkout process from functioning correctly.

6. How We Share Information

Synaptix does not sell personal information for money.

We may share limited information with trusted third parties when reasonably necessary to operate Synaptix.

These third parties may include:

- Payment processors such as Stripe

- Website hosting providers

- Cloud infrastructure providers

- Database providers

- Email providers

- Analytics providers

- Security and fraud-prevention providers

- Customer-support providers

We only intend to provide service providers with information reasonably necessary for them to perform their services.

7. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

- Comply with applicable law

- Respond to a valid legal request

- Protect Synaptix or its users

- Investigate fraud

- Prevent abuse

- Enforce our agreements

- Protect our legal rights

- Respond to disputes or payment chargebacks

We may also preserve information where reasonably necessary to establish, exercise, or defend legal claims.

8. Payment Disputes and Chargebacks

If a customer initiates a payment dispute or chargeback, Synaptix may provide relevant information to Stripe, banks, card networks, or other payment providers.

This information may include:

- Transaction records

- Order information

- Proof of product delivery

- Account information

- License information

- Relevant IP or access records

- Customer communications

- Support messages

- Refund-policy acceptance

- Terms-of-Service acceptance

Information will only be provided when reasonably relevant to processing or responding to the dispute.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may be retained for longer periods when necessary for:

- Accounting

- Tax records

- Fraud prevention

- Security

- Payment disputes

- Chargebacks

- Legal compliance

- Enforcement of agreements

- Protecting our legal rights

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise remove it from active systems where appropriate.

10. Data Security

Synaptix takes reasonable measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

- Access controls

- Authentication systems

- Secure connections

- Limited employee or administrator access

- Security monitoring

- Trusted payment processors

However, no website, network, storage system, or internet transmission can be guaranteed to be completely secure.

Users are responsible for protecting their own passwords, licenses, account credentials, and devices.

11. Third-Party Services

Synaptix may contain links to or interact with third-party websites and services.

Examples may include:

- Stripe

- Discord

- Hosting providers

- Authentication providers

- Other services used to operate Synaptix

Third-party services have their own privacy policies and practices.

Synaptix is not responsible for the privacy practices of third-party services that we do not control.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

12. International Processing

Some of the companies that help operate Synaptix, including payment processors, hosting providers, and other service providers, may process or store information in countries different from the country where you live.

As a result, personal information may be subject to the laws of the country where it is processed or stored.

13. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have certain rights concerning your personal information.

These may include the right to request:

- Information about what personal information we have about you

- Access to your personal information

- Correction of inaccurate information

- Deletion of certain personal information

- Withdrawal of certain consent

- Information about how your personal information is used

- Information about parties with whom information has been shared

Some requests may be limited where we are legally required or otherwise permitted to retain certain information.

For example, we may need to retain certain transaction information for accounting, fraud prevention, disputes, or legal obligations.

14. Data Deletion Requests

You may request deletion of eligible personal information by contacting:

[SUPPORT EMAIL]

Please include enough information for us to identify your account or order.

For security purposes, we may require reasonable verification that you are the person associated with the information before completing a request.

Deleting information may not be possible where retention is reasonably necessary or legally required for:

- Transaction records

- Tax or accounting requirements

- Fraud prevention

- Active payment disputes

- Chargebacks

- Security investigations

- Legal claims

- Other legal obligations

15. Accuracy of Information

Users are responsible for providing accurate information when creating an account, completing a purchase, or contacting support.

You may contact us if you believe personal information associated with you is inaccurate and needs to be corrected.

16. Children's Privacy

Synaptix is not intended for children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 in circumstances where parental consent would be legally required.

If we learn that personal information from a child under 13 was collected in a manner that does not comply with applicable law, we will take appropriate steps regarding that information.

A parent or legal guardian who believes that a child has provided personal information to Synaptix may contact us at:

[SUPPORT EMAIL]

17. Do Not Sell Personal Information

Synaptix does not sell personal information for monetary compensation.

If our practices change in the future, this Privacy Policy will be updated as appropriate and any rights required by applicable law will be provided.

18. Business Transfers

If Synaptix is involved in a merger, acquisition, restructuring, sale, or transfer of some or all of its assets or operations, information associated with Synaptix may be transferred as part of that transaction where permitted by applicable law.

Any successor would remain responsible for handling personal information in accordance with applicable privacy requirements.

19. Changes to This Privacy Policy

Synaptix may update this Privacy Policy periodically.

When changes are made, the "Last Updated" date at the top of this policy will be updated.

Significant changes may also be communicated through the Synaptix website or another appropriate method.

Continued use of Synaptix after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

20. Terms of Service

Use of Synaptix is also subject to the Synaptix Terms of Service.

The Terms of Service and this Privacy Policy should be read together.

21. Privacy Policy Acceptance

By using the Synaptix website or services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required by applicable law, Synaptix will seek consent as required.